CostPill is a service offered by TIB Pharmacy Inc in Newark California. CostPill is dedicated to providing affordable medications. We prioritize transparency, ensuring patients pay a fair cost for their medications. Our mission revolves around enhancing public health. Learn more about our mission at costpill.com/our-mission

Find your medications by scrolling through a health condition or by using the search bar under Medications to see if it is available. Then, request your doctor to send a prescription to CostPill. Ensure that your doctor has the necessary information listed on the Contact Doctor page. Once your prescription is received and verified, you will be sent a link to make a payment. Finally, you will be notified when your prescription is mailed.

Generic medications constitute a bulk of prescriptions filled anywhere in the U.S. We have opted for a business model that is based on “dispensing fee-only” for generic medications. For brand and over-the-counter medications, we have streamlined our supply chain and profit margins such that we are able to offer highly competitive prices.

Simple. We find the best wholesaler source and add only 7% markup to the purchase price.

At this time, we only accept California Medicaid (known as Medi-Cal), however, other insurances may be added in the future. TIB Pharmacy is contracted with Medi-Cal. If you do not have Medi-Cal, you will have to pay out of pocket.

Your prescriptions will be filled and shipped by TIB Pharmacy Inc. in Newark California.

We currently offer a wide range of medications. View our complete list of medications at costpill.com/medications. Our inventory will continue to expand.

We pride ourselves on offering extremely low prices and full transparency in our pricing. To maintain these low prices, we pass the credit card processing fee directly to our customers. This fee is charged by the credit card companies for processing payments, and rather than raising our prices to absorb this cost, we choose to keep our prices as low as possible and only charge what is necessary to cover these external fees. This way, you get the best value, and our pricing remains straightforward and honest.

No, you are not required to sign up. However, signing up allows you to better manage your preferences for prescriptions.

Click Log In on the homepage, then select “Forgot password?” Enter your email to receive instructions on resetting your password.

Prescription notifications will be sent to the email address that you provided to your prescriber.

Yes, your personal health information is secure with your login and password. We recommend logging out, especially on public devices. Read our Privacy Policy for more details.

Insurance is not required to sign up or receive medications from CostPill. You will pay out of pocket if you do not have the insurance that CostPill works with.

The best way is to ask your doctor to send an electronic prescription to CostPill. However, we also accept faxed prescriptions directly from a prescriber’s office or pharmacy. Visit costpill.com/contact-doctor for more detailed instructions.

For life-threatening emergencies, dial 911. For order inquiries, please contact us through email contact@costpill.com. For questions regarding filled prescriptions, please use the online chat or call the pharmacy number that is provided on your prescription label.

Yes. Although there are generally no specific age restrictions for filling non-controlled substance prescriptions, parental or guardian consent is typically required. Our pharmacists may use their discretion to request identification or confirmation of age.

You can order any amount of medications as prescribed by your doctor.

For prescriptions that have authorized refills from a prescriber, we will notify you when your refill is due with a payment link. If you wish to refill your medication, simply make a payment using the link and we will process your refill.

Unfortunately, we cannot accept returns. Contact us for assistance.

After receiving your prescription, we will send you an email and text message with a link to make a payment.

Most orders can be canceled within 30 minutes of receiving the payment by contacting us through chat during normal business hours (Monday to Friday 9:00 am to 6:00 pm).

Refunds may take 5-10 business days, depending on your bank.

The medications quantity listed is for price reference only. Once your provider has sent a prescription for a given quantity, we will adjust the price accordingly.

Yes, you can ask your existing pharmacy to transfer your prescriptions to CostPill using NCPDP 5682059 or via fax using the number shown on the home page. Alternatively, you can complete the Transfer Rx Form at costpill.com/transferrx and we will contact your current pharmacy to get your prescriptions transferred to CostPill.

We DO NOT accept prescriptions by phone; however, your doctor can send your prescription via the fax number listed on the home page. For enhanced security of prescription transmission and safety of the patient, we prefer electronic prescriptions sent directly from the prescriber's office.

Standard and Cold-Chain shipping options are available.

Currently, we are delivering medications in California, New York, Ohio, Pennsylvania, Florida, New Jersey, Texas and Arizona. Sign up to stay updated regarding other states that we will be delivering to soon.

Shipping costs vary based on the number of prescriptions ordered and the designated shipping method. Here's a quick breakdown of our shipping costs:

Standard Shipping:

- 1 to 2 prescriptions: $5.00

- 3 to 4 prescriptions: $7.00

- 5 to 6 prescriptions: $9.00

- 7 or more prescriptions: $15.00

Cold-Chain Shipping:

- $40 per prescription

Brand medications:

Due to the nature of a higher cost for brand medications, shipping insurance and signature (proof of delivery) will be added to your final cost to help ensure receipt of these medications.

Refrigerated or insulated shipping refers to the transportation of temperature-sensitive medications that must be maintained at a specific temperature range to preserve the medications efficacy.

Temperature sensitive medications require special packaging and handling to maintain a consistent and controlled temperature range. This includes the use of temperature-controlled packaging materials, such as insulated containers and gel packs, and the need for expedited shipping methods to minimize exposure to temperature fluctuations.

Medications that require temperature-controlled shipping are those that are sensitive to heat or cold and can be affected by changes in temperature. This includes certain antibiotics, biologic products, insulin, and other hormone-based medications.

We have already negotiated the best price with our carrier to deliver medications to you and we are constantly working on new ways to lower the delivery cost even further.